You will be asked to complete a short feedback form at the end of each visit with us. This is in order for us to measure how well we are delivering our practice promises to you. The forms are reviewed for the previous day in our daily morning meeting and any actions for improvement can be made immediately.
We care and that's why we ask our clients how we did after every appointment. We want to know whether everyone you met here was friendly and if their advice was helpful. So that in the future we'll know if our approach is a good one or it needs a boost.
We would like to ensure that we saw you on time and if not we will always apologise and offer to compensate the shortfall with either a present for you or a donation on your behalf to our charity of the month.
We need to know if the treatment you had here has been painful so that in the future we improve our technique in order to deliver a pain-free experience for as close to 100% of our clients as possible.
All of the above are questions we ask to each and every client that visits us, by handing them a little feedback slip with 4 short questions:
And we are proud to say that the results from 749 feedback slips our clients have filled out throughout the month of September 2018 show that our clients have scored us level 5 for 94% of the clients have said that our team members are friendly and helpful, 88% were seen on time and 84% haven't felt any pain during the treatment.
92% of those surveyed said they would strongly recommend Brightside Dental to their friends and family.
We will continue to review our performance on a daily basis but if you have any suggestions don't hesitate to share them with us either by email, telephone or write them down on our suggestion cards at the reception desk.