Our mission is “Transforming lives and making people smile”! We strive to understand each and every one of our client’s needs and wants so that at the end of their session (no matter if they had root canal treatment or just an assessment) they will say to their friends that their dentist has given them exceptional caring dental treatment.
We care and that’s why we ask our clients how we did after every appointment. We want to know whether everyone you met here was friendly and if their advice was helpful. So that in the future we’ll know if our approach is good on or if we need to improve.
We appreciate that everyone is busy and time is the one thing we can’t get back once it’s gone. We aim to see all our clients on time, but there are some instances where we may run late and as a result we will offer you the choice of either a gift for you or a donation on your behalf to our charity of the month.
We need to know if the treatment you had here has been a painful so that in the future we improve our technique in order to deliver a pain-free experience for as many of our clients as possible.
And we are proud to say that the results from 795 feedback slips our clients have filled out throughout the month of September 2013 show that our clients have scored us level 5 for 95% of the clients have said that our team members are friendly and helpful, 87% were seen on time and 86 % haven’t felt any pain during the treatment.
We will continue to review our performance on a daily basis but if you have any suggestions don’t hesitate to share them with us either by email, telephone or write them down on our suggestion cards at the reception desk.