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Brightside Dental
4 Maidstone Road,Bounds Green,LondonN11 2TP
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NHS Patient Information


Important Practice Announcement For NHS Patients

The practice has served the local community for 42 years, of which I have been a part for the past 18 years. My personal commitment to the NHS has spanned over 22 years, and after much deliberation, I have made the decision to stop providing NHS dental services at the practice. Our contract with NHS England will therefore end on 30th June 2022.

Frequently Asked Questions

1) How Do I Join The Membership Club?

Please email: [email protected] or SMS/Whats App 07950 436414.

A member of our team will be in contact to advise on the best option for you and get you set up.

2) What Are Your Options For Children?
We have a number of choices for children:
  • If a parent is a member of the practice, for children under 10, they can have 2 dental checks per year FREE of charge (saving at least £58). This will also include fluoride treatment; cleaning and x-rays if clinically necessary. Any treatments they require will be at members discounted rates
  • We have a number of membership options available for children up to the age of 16, starting from only 30p per day
  • They can be seen at the practice on a Pay As You Go basis
3) Why Should I Stay With You Privately? 4) Is my regular dentist leaving the practice?

Please rest assured that none of our team are leaving and you will still be able to see the same dentist. We are only changing the way treatment is provided to you. All of our dentists already provide private dental treatments.

5) Can I still see the hygienist at the practice?

Yes you can. Many of our NHS patients have a mixture of NHS and private care. You can move over to fully private care with us, or if you do seek NHS treatment at another practice, you still have the option to see our hygienists on a private basis as you are now.

6) Why Are You Stopping Seeing NHS Patients?
  • The current NHS system doesn’t fit with our practice values and we feel we are no longer able to work within a system which prioritises targets of activity a high volumes and penalties for not meeting them, rather than a focus on individual patients needs and preventative care.
  • We are not willing to compromise on the level of service and clinical care we are able to offer our patients and under the NHS feel this is impossible. If we were to continue, this could compromise
  • We did request with the NHS an option to retain a contract to see those most in need of NHS care such as children and those exempt from charges, however we were advised this is not possible under NHS regulations.
7) What do I do if can’t afford private dentistry?
We understand you may have concerns around paying for and affordability of your dental care.
  • You have the option to join our membership club to spread the cost of you dental maintenance on a monthly basis.
  • For further dental treatment, we can arrange a payment plan. This gives the benefit that you can begin your treatment immediately but can spread the payments over a longer period of time to make them more manageable (up to 12 months interest free and up to 60 months interest bearing). See more information here:https://lead.tabeo.co.uk/brightside-dental/finance
  • Seek NHS care at another dental practice
8) What happens if I am partway through treatment?

We will do our best to complete all courses of treatment in full where possible. If you are seen for an appointment and it is felt your treatment won’t be completed by 30th June, we may advise you commence the treatment at another practice.

If it’s not possible to complete your treatment by 30th June, we are not allowed to see you for further NHS care after this date. You will need to arrange completion with an alternative NHS dentist. We have been advised by NHS England that if you have already paid for your NHS treatment then you will not be charged again unless the new dentist feels that further additional work is required.

Please check with your new dentist on this before going ahead with further treatment.

9) Where can I go for NHS treatment?

This is a list of local dental practices provided to us by the NHS.

NHS Treatment

If you need further assistance, please contact NHS 111 (Call 111 for free from a landline or mobile phone), or visit the The NHS website - NHS (www.nhs.uk)


Why Am I Doing This?

This is a move I have wrestled with for a number of years. The events of the past two years have only served to magnify the issue that the current NHS system does not fit with our practice values.

As a practice, our core focus is providing quality dental care and a high level of customer service, along with continually investing in our team, the equipment/materials we use and the practice. Under the NHS, this has become increasingly difficult as the system is based on seeing high numbers of patients and meeting unrealistic targets, in order to avoid being penalised financially.

As you can appreciate, I am not willing to compromise on the level of care our patients receive.

Our NHS Patients

You will have 3 options for your dental care at Brightside going forward:

  1. Join our membership club to reduce fees for your regular dental care and spread your investment in your health and well being monthly
  2. Pay for treatment on an independent basis as required Pay As You Go
  3. Seek care at another dental practice under the NHS (I suggest you ring around and see if you can gain treatment before making this decision)

HERE’S WHAT TO DO NEXT….

Check the frequently asked questions below before contacting us.

If you have any queries regarding these options, please contact us by one of the following methods:

We anticipate significant numbers of enquiries and will get back to you as soon as we can.

Please DO NOT call the main practice phone number with queries about your dental care going forward as it will delay us getting back to you.

You will find the most up to date information on the situation here and frequently asked questions below.

I would like to thank you for your loyalty to the practice and hope you will join us on the next chapter of our journey. However, if you feel it is not for you, I completely understand and wish you well for the future.

Best wishes

Ketan
Dr Ketan Shah

Dr Ketan Shah

Principal Dentist and Owner

Option 1: Join our Membership Club

Our recently revamped BRIGHTSIDE membership club has proved very popular with our patients and has a number of benefits. You can find more information about it here.

Our team will advise you on the best plan level for you, with options starting from only 33p per day for adults.

We also have plans available for children starting from only 30p per day.

We also currently have limited availability for FREE routine dental care for children under 10 years old*

Members are charged a reduced rate for all dental treatments with us. As a member, you will save a minimum of 1 months membership fee over the course of the year and will always pay less for any of our services than non-members.

Currently no fee to join (usually £10)

Our members who attend regularly often have significantly less need for dental treatment because of the regular maintenance, as one of our patients shares here:

Crown Fitted

Testimonial

*terms and conditions apply and are available on request

Option 2: Pay As You Go

You have the option to pay for dental services as you need them on an independent basis. This may suit you better if you are an irregular attender or are only seeking a specific treatment.

If you plan to attend on a regular basis, we would definitely recommend joining our Membership Plan.

Option 3:Seek NHS Care Elsewhere

I appreciate that this change will cause concern for some patients, but I have been assured by NHS England that there are other NHS dental practices in the surrounding area.

If you have any difficulties accessing NHS dental treatment, please contact:

WE REALLY DO CURRENTLY HAVE A LIMITED NUMBER OF PLACES AVAILABLE

Please note that we currently have over 5000 active NHS patients on our list, plus many more who haven’t visited the practice for some time. We have limited capacity for new members as we will be seeing less patients for routine treatment than under the NHS. We would love for you to remain a patient at the practice and if you feel membership is for you, please join now to guarantee your place.


Frequently Asked Questions

1) How Do I Join The Membership Club?

Please email: [email protected] or SMS/Whats App 07950 436414.

A member of our team will be in contact to advise on the best option for you and get you set up.

2) What Are Your Options For Children?
We have a number of choices for children:
  • If a parent is a member of the practice, for children under 10, they can have 2 dental checks per year FREE of charge (saving at least £58). This will also include fluoride treatment; cleaning and x-rays if clinically necessary. Any treatments they require will be at members discounted rates
  • We have a number of membership options available for children up to the age of 16, starting from only 30p per day
  • They can be seen at the practice on a Pay As You Go basis
3) Why Should I Stay With You Privately? 4) Is my regular dentist leaving the practice?

Please rest assured that none of our team are leaving and you will still be able to see the same dentist. We are only changing the way treatment is provided to you. All of our dentists already provide private dental treatments.

5) Can I still see the hygienist at the practice?

Yes you can. Many of our NHS patients have a mixture of NHS and private care. You can move over to fully private care with us, or if you do seek NHS treatment at another practice, you still have the option to see our hygienists on a private basis as you are now.

6) Why Are You Stopping Seeing NHS Patients?
  • The current NHS system doesn’t fit with our practice values and we feel we are no longer able to work within a system which prioritises targets of activity a high volumes and penalties for not meeting them, rather than a focus on individual patients needs and preventative care.
  • We are not willing to compromise on the level of service and clinical care we are able to offer our patients and under the NHS feel this is impossible. If we were to continue, this could compromise
  • We did request with the NHS an option to retain a contract to see those most in need of NHS care such as children and those exempt from charges, however we were advised this is not possible under NHS regulations.
7) What do I do if can’t afford private dentistry?
We understand you may have concerns around paying for and affordability of your dental care.
  • You have the option to join our membership club to spread the cost of you dental maintenance on a monthly basis.
  • For further dental treatment, we can arrange a payment plan. This gives the benefit that you can begin your treatment immediately but can spread the payments over a longer period of time to make them more manageable (up to 12 months interest free and up to 60 months interest bearing). See more information here:https://lead.tabeo.co.uk/brightside-dental/finance
  • Seek NHS care at another dental practice
8) What happens if I am partway through treatment?

We will do our best to complete all courses of treatment in full where possible. If you are seen for an appointment and it is felt your treatment won’t be completed by 30th June, we may advise you commence the treatment at another practice.

If it’s not possible to complete your treatment by 30th June, we are not allowed to see you for further NHS care after this date. You will need to arrange completion with an alternative NHS dentist. We have been advised by NHS England that if you have already paid for your NHS treatment then you will not be charged again unless the new dentist feels that further additional work is required.

Please check with your new dentist on this before going ahead with further treatment.

9) Where can I go for NHS treatment?

This is a list of local dental practices provided to us by the NHS.

NHS Treatment

If you need further assistance, please contact NHS 111 (Call 111 for free from a landline or mobile phone), or visit the The NHS website - NHS (www.nhs.uk)


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