Blogs

Blogs

Customer Service

New Year… New Membership Club

seb admin  |  04 January 2022

We are delighted to kick off the year in a really positive way, with the announcement of our new Patient Membership Club. The new club will benefit you if you...

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Lockdown 3 – Brightside Dental Is Open And Here For You

seb admin  |  05 January 2021

We are writing to confirm that Brightside Dental remains open and ready to care for you and your family during the new lockdown. Having got to the end of a...

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Are Waiting Times For Dental Appointments Frustrating?

seb admin  |  30 March 2019

One of the biggest challenges we have at Brightside Dental is managing how soon we can book appointments for our patients. This generally relates to NHS appointments and there are...

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What Do Our Customer Service Ratings And A Rollercoaster Have In Common?

seb admin  |  20 June 2018

As all of our regular patients are aware, we ask you to complete a short feedback form at the end of each visit with us. What happens with these forms?...

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Win A £50 Cinema Voucher By Smiling

seb admin  |  14 May 2018

National Smile Month is the UK’s charity campaign supported by thousands and organised by the Oral Health Foundation. It helps us improve and keep a healthy smile and is the...

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Customer Service Training and Charity Fundraising

seb admin  |  13 February 2017

Elena, our practice manager and myself attended a 2 day conference in Manchester at the end of January. Here we learnt from the speakers and other dental professionals about ways...

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How Do Our Clients Rate Our Level of Service?

seb admin  |  09 August 2016

As our existing clients know, we ask them to complete a feedback form at the end of every visit with us. We look at the results on a daily and...

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Care Quality Commission (CQC) Inspection At Brightside Dental

seb admin  |  04 April 2014

At Brightside Dental we recently had an inspection by the CQC as part of their assessments of dental practices as one of our regulatory bodies and we are pleased to...

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Caring Dental Treatment – and we can prove it!

seb admin  |  10 May 2013

Our mission is “Transforming lives and making people smile”! At Brightside Dental we strive to understand each and every one of our client’s needs and wants so that at the...

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