Customer Service

What Do Our Customer Service Ratings And A Rollercoaster Have In Common?

June 20th, 2018

As all of our regular patients are aware, we ask you to complete a short feedback form at the end of each visit with us.

What happens with these forms?   

We review all forms completed at the end of each day and we regularly discuss the results and comments in our daily team meetings. If for any reason, we have low scores and there is a name on that form, we will call the patient to discuss and hopefully resolve their concerns. We love to see the great feedback we receive, but just as much, we would like to know if you’re not happy so that we can do our best to put it right.

Here are the ratings for the month of May: https://www.youtube.com/watch?v=RaF6H22_OXM&feature=youtu.be

We will be running a series of regular videos in the future. If there are any dental topics you would like advice or help with, please let us know and we will do our best to answer your query.


Win A £50 Cinema Voucher By Smiling

May 14th, 2018

National Smile Month is the UK’s charity campaign supported by thousands and organised by the Oral Health Foundation. It helps us improve and keep a healthy smile and is the nation’s annual reminder about the importance of our oral health, the campaign makes a significant difference to the well-being of millions of people. The campaign […]

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Customer Service Training and Charity Fundraising

February 13th, 2017

Elena, our practice manager and myself attended a 2 day conference in Manchester at the end of January. Here we learnt from the speakers and other dental professionals about ways to improve our customer service; new technologies in dentistry, how to improve our leadership skills and also about the importance of our health on our […]

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How Do Our Clients Rate Our Level of Service?

August 9th, 2016

As our existing clients know, we ask them to complete a feedback form at the end of every visit with us. We look at the results on a daily and monthly basis, so that we know what we’re doing well, but more importantly to see how we can improve. This enables us to take any […]

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Care Quality Commission (CQC) Inspection At Brightside Dental

April 4th, 2014

At Brightside Dental we recently had an inspection by the CQC as part of their assessments of dental practices as one of our regulatory bodies and we are pleased to announce that we passed in all the standards they measure.                   The CQC’s  role is to check […]

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Caring Dental Treatment – and we can prove it!

May 10th, 2013

Our mission is “Transforming lives and making people smile”! At Brightside Dental we strive to understand each and every one of our client’s needs and wants so that at the end of their session (no matter if they had root canal treatment or just an assessment) they will say to their friends that their dentist […]

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