Customer Service

Lockdown 3 – Brightside Dental Is Open And Here For You

January 5th, 2021

We are writing to confirm that Brightside Dental remains open and ready to care for you and your family during the new lockdown.

Having got to the end of a challenging year, we were all looking forward to better times. Lockdown 3 therefore comes as a blow, but one thing that doesn’t need to suffer is your dental care.

We understand that the reinstated lockdown restrictions bring uncertainty and concern for many. 

Be assured that, as a dental practice, we have always maintained a high level of hygiene and safety protocols. The arrival of the Coronavirus saw us reinforce these already stringent safety measures still further.

During lockdown 3 we will continue to maintain our enhanced Covid-safe procedures so you can visit us with the confidence that it is safe for you to do so.

We are also offering telephone and video consultations for those who need help and are unable to visit the practice. 

We look forward to welcoming you. If you have any particular concerns you would like to speak to us about, please do call us on 020 8888 4401. We are here for you. 

Stay safe. Stay well. Stay positive.

The Brightside Team


Are Waiting Times For Dental Appointments Frustrating?

March 30th, 2019

One of the biggest challenges we have at Brightside Dental is managing how soon we can book appointments for our patients. This generally relates to NHS appointments and there are a number of reasons for this.   As a practice offering NHS dental treatment, we have to work within guidelines set by the government. These […]

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What Do Our Customer Service Ratings And A Rollercoaster Have In Common?

June 20th, 2018

As all of our regular patients are aware, we ask you to complete a short feedback form at the end of each visit with us. What happens with these forms?    We review all forms completed at the end of each day and we regularly discuss the results and comments in our daily team meetings. […]

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Win A £50 Cinema Voucher By Smiling

May 14th, 2018

National Smile Month is the UK’s charity campaign supported by thousands and organised by the Oral Health Foundation. It helps us improve and keep a healthy smile and is the nation’s annual reminder about the importance of our oral health, the campaign makes a significant difference to the well-being of millions of people. The campaign […]

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Customer Service Training and Charity Fundraising

February 13th, 2017

Elena, our practice manager and myself attended a 2 day conference in Manchester at the end of January. Here we learnt from the speakers and other dental professionals about ways to improve our customer service; new technologies in dentistry, how to improve our leadership skills and also about the importance of our health on our […]

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How Do Our Clients Rate Our Level of Service?

August 9th, 2016

As our existing clients know, we ask them to complete a feedback form at the end of every visit with us. We look at the results on a daily and monthly basis, so that we know what we’re doing well, but more importantly to see how we can improve. This enables us to take any […]

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Care Quality Commission (CQC) Inspection At Brightside Dental

April 4th, 2014

At Brightside Dental we recently had an inspection by the CQC as part of their assessments of dental practices as one of our regulatory bodies and we are pleased to announce that we passed in all the standards they measure.                   The CQC’s  role is to check […]

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Caring Dental Treatment – and we can prove it!

May 10th, 2013

Our mission is “Transforming lives and making people smile”! At Brightside Dental we strive to understand each and every one of our client’s needs and wants so that at the end of their session (no matter if they had root canal treatment or just an assessment) they will say to their friends that their dentist […]

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