As all our regular patients know, we ask for their feedback at each visit with us so we can assess our performance and work on ways we can improve our level of customer service.
Ketan, our practice principal share the feedback results for July in this video and also talks about online reviews that have been placed about us by our patients.
We have found that aside from being directly recommended by someone who sees us, the main reason people choose our practice is due to the online reviews they read about us and from video testimonials from happy patients.
Just last week, we saw someone who was very nervous about visiting the dentist and having seen, she was forced to look elsewhere when her dentist of over 25 years retired. It took her over 9 months of searching and she chose Brightside because of our reviews and she felt we were the right practice for her and could help her, which has proved to be true.
Thanks very much to those who have taken the time to place a review about us to help us out, as well as prospective patients of our practice.
National Smile Month is the UK’s charity campaign supported by thousands and organised by the Oral Health Foundation. It helps us improve and keep a healthy smile and is the nation’s annual reminder about the importance of our oral health, the campaign makes a significant difference to the well-being of millions of people. The campaign […]
Last quarter Brightside Dental has supported Sport Relief charity, which since 1985 has helped countless people thanks to the amazing generosity and fundraising brilliance. Thanks to all our clients, family, friends and team members who helped raise £390. Our practice had a competition taking place to raise donations for Sports Relief – […]
At Brightside Dental, our involvement in charitable and community events started when the entire team sat down and thought about what we actually do and want to do. We decided that the small things we do for our clients can make a big difference in some people’s lives. So why stop here? Continuing along these […]
Each month at Brightside Dental we decide on a charitable cause that could benefit from the donations we make as a promise to our clients who have patiently waited to be seen for more than 10 minutes past their booked appointment time. Each time we are running late we make a donation to our chosen […]
We are very pleased to introduce our new dentists – Paarth and Ashini who have recently joined our team. They are replacing Manuela who recently left the practice and to expand our team. Paarth – “I studied at Cardiff University and have completed my foundation-training year. I am young, eager and motivated to further […]
For the final quarter of 2017, we are supporting the Dental Mavericks charity. This is a charity we have supported annually for a number of years. They started out by providing dental care for children in Morocco who have no access to dentists, where the work has continued and grown by the year, along with […]
At Brightside Dental our Vision Statement is “Constantly pushing professional and personal development to improve the lives of our clients and team”. Two of our team members have embodied this by working really hard both at work and in their own time, as well as regularly attending training courses to further their development in the […]
At Brightside Dental, all our team members are committed to ongoing learning and training. We recently had our annual basic life support and medical emergencies training. It’s a CQC requirement for us to refresh and update our knowledge in this area every year. Also, from a practice and personal point of view it’s very useful […]
Due to expansion of our team, we are looking for two dental nurses to join us on a full time and part time basis. As a regular client of ours, you will have an idea of our practice culture and may know someone who would fit in well with us and want to work at […]