March 30th, 2019
One of the biggest challenges we have at Brightside Dental is managing how soon we can book appointments for our patients. This generally relates to NHS appointments and there are a number of reasons for this.
As a practice offering NHS dental treatment, we have to work within guidelines set by the government. These include the charges patients pay for NHS treatment; the days and times in the week patients can be seen and how much dental treatment we are able to perform. The NHS system works by allocating quotas (or UDAs) and this varies practice to practice. We are expected to meet our annual UDA allocation, and have aim to spread this out evenly over the course of each year. We cannot exceed or underperform on the quotas, without penalties being imposed.
Brightside Dental’s principal dentist Ketan discusses this further:
Some of the measures we have in place in the practice to enable us to work efficiently: https://youtu.be/3Q7o1ULJUWk
- Patients are reminded of their appointments by text message, email and phone call. Despite this, we still lose an average of 40-50 hours of clinical time per month to to failed appointments. If you are unable to attend, please let us know in advance so the appointment can be offered to someone else. Also, do inform us of any change in your contact details.
- Join our priority list. Let us know if you can attend at short notice as we often have people reschedule appointments.
- The practice is fully computerised and we have carried out extensive refurbishment, which will continue this year. We also invest in new equipment and technology in order to provide high quality treatment and improve efficiency.
- We have recently introduced a new service – our hygienist/therapist Mihaela will now be providing NHS dental treatment, which will reduce waiting times for some NHS treatments and allow our dentists to focus on more complex treatments.
- All of our clinicians and nurses undergo regular and ongoing training to help build on their knowledge and learn new skills.
Brightside dentists and hygienists
At Brightside Dental, we offer a full range of both NHS and private treatment options for patients to choose from. It is not an option to increase the level of NHS treatment we are able to provide. Unfortunately, dental treatment seems to be moving in a similar way to hospital appointments with increasing waiting times for consultations and treatments. It seems to be a common situation throughout the country and in many rural areas, there are no options for patients for NHS dental treatment. We understand some patients do not wish to have or are not in a position to afford private dental treatment, however on a private basis, we don’t have the same limitations as under the NHS so we have faster availability for appointments and can offer evening and Saturday appointments outside of the usual NHS working times.
If you have any suggestions that could help us serve you better, do let us know.
November 13th, 2018
At Brightside Dental, we support a different charity each quarter, usually based on suggestions from our team members and patients. Our current charity is Prostate Cancer UK, which was put forward by our practice principal Ketan, whose dad was diagnosed with prostate cancer earlier this year. Click to learn more : https://youtu.be/oq8p6Dx9Fcs – Prostate cancer is […]
November 1st, 2018
As discussed in a blog post a few weeks ago, the number one priority at Brightside Dental is the safety of our patients and team members. We have recently been awarded to service an NHS contract for complex oral surgery (extractions) throughout Haringey. Prior to this, we had to complete a complex application and process […]
October 10th, 2018
The practice has been running for over 35 years, with us being very fortunate that many of our patients have been visiting us since the beginning or soon after that time. Dentistry is an ever changing profession and since taking over the practice 8 years ago, one of my aims has been to keep us […]
October 2nd, 2018
The safety of our patients and team members is the single most important area of focus on a day to day basis. In order to ensure we are working in the safest manner, we ensure all our equipment and materials are of a high quality and regularly maintained and serviced where necessary. Click to […]
September 18th, 2018
As all our regular patients know, we ask for their feedback at the end of each appointment by completing four questions. Click to see our results for the month of August https://www.youtube.com/watch?v=L0iWpa8_hRU Why do we do this? We want to provide the best level of service we can. We understand not many people enjoy visiting […]
August 8th, 2018
As all our regular patients know, we ask for their feedback at each visit with us so we can assess our performance and work on ways we can improve our level of customer service. Ketan, our practice principal share the feedback results for July in this video and also talks about online reviews that have […]
May 14th, 2018
National Smile Month is the UK’s charity campaign supported by thousands and organised by the Oral Health Foundation. It helps us improve and keep a healthy smile and is the nation’s annual reminder about the importance of our oral health, the campaign makes a significant difference to the well-being of millions of people. The campaign […]
April 9th, 2018
Last quarter Brightside Dental has supported Sport Relief charity, which since 1985 has helped countless people thanks to the amazing generosity and fundraising brilliance. Thanks to all our clients, family, friends and team members who helped raise £390. Our practice had a competition taking place to raise donations for Sports Relief – […]
March 14th, 2018
At Brightside Dental, our involvement in charitable and community events started when the entire team sat down and thought about what we actually do and want to do. We decided that the small things we do for our clients can make a big difference in some people’s lives. So why stop here? Continuing along these […]